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Last Updated: May 2018
In this policy, we use a few terms which are defined as follows: A “Member” is anyone who has registered an Alargo account, including Suppliers and Guests. A “Supplier” is someone who offers services (“Supplier Services”) via published listings on the Alargo Platform (“Listings”). A “Guest” or “Customer” is someone who books, or seeks to book, Supplier Services. “Accommodation” means a vacation or other property. “Payment Services” means any payment processing services provided through or in connection with a Member’s use of the Alargo Platform.
There are three general categories of information that we collect.
We collect information you share with us when you use the Alargo Platform in order to ensure the adequate performance of contracts between you and Alargo, or between you and a Supplier. The provision of this information is necessary to use the Alargo Platform and, without it, we will not be able to provide you with services that you request.
When you use the Alargo Platform, we collect information about the services you use and how you use them, even if you don’t sign up for an Alargo account. We process this information for the activities and legal bases described in Section 2 below.
We may collect information that others provide about you when they use the Alargo Platform or obtain information from other sources and combine that with information we collect through the Alargo Platform. Alargo does not control, supervise or respond for how the third parties providing your information process your personal data, and any information request regarding the disclosure of your personal information to Alargo should be directed to such third parties.
We use, store, and process information about you to provide, understand, improve, and develop the Alargo Platform, and to create and maintain a trusted and safer environment.
We process this information given our legitimate interest in improving the Alargo Platform and our users’ experience with it, and to ensure the adequate performance of our contract with you.
We process this information given our legitimate interest in protecting the Alargo Platform, to verify and ensure the adequate performance of our contract with you, and to comply with applicable laws.
We process this information given our legitimate interest in protecting the Alargo Platform, to measure the adequate performance of our contract with you, and to comply with applicable laws.
Sharing this information is necessary to provide Guests with our services, and we don’t share your billing and payout information with other Members.
The Alargo Platform publishes information that is visible to the general public. For example:
Information you share publicly on the Alargo Platform may be indexed through third party search engines. If you change your settings or your public-facing content, these search engines may not update their databases. We do not control the practices of third party search engines, and they may use caches containing your outdated information.
We use a variety of third party service providers to help us provide services related to the Alargo Platform and ensure we can adequately provide you with our services. For example, service providers may help us: (i) verify or authenticate your identification, (ii) check information against public databases, (iii) assist us with background checks, fraud prevention, and risk assessment, or (iv) provide customer service, advertising, or payments services. These providers have limited access to your information to perform these tasks on our behalf, and are contractually obligated to use it consistent with this policy.
Suppliers may use third party services available through the Alargo Platform to assist with managing their Accommodation or providing additional services, such as cleaning services, insurance or activities providers. Suppliers may use features on the Alargo Platform to share information about the Guest (like the Guest’s check-in and check-out dates, name, phone number, and anonymized email address) with that third party service provider for the purposes of coordinating the stay, managing the Accommodation, or delivering other services.
We will attempt to notify Members about these requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon Alargo’s property, its Members and the Alargo Platform (collectively, “Risk Scenarios”). In instances where we comply with legal requests without notice for these reasons, we will attempt to notify that Member about the request after the fact if we determine in good faith that we are no longer legally prohibited from doing so and that no Risk Scenarios apply.
To help us provide the Alargo Platform, we may share your information within our corporate family of companies (both financial and non-financial entities) that are related by common ownership or control. Additionally, we share your information with our affiliates to support, integrate, promote, and improve the Alargo Platform and our affiliates’ services.
We may display parts of the Alargo Platform (e.g., your Listing page) on sites operated by Alargo’s business partners, using technologies such as widgets or APIs.
In jurisdictions where we facilitate the collection and remittance of occupancy taxes, Suppliers and Guests expressly grant us permission, without further notice, to disclose Suppliers’ and Guests’ data and other information relating to them or to their transactions, bookings, Accommodations and occupancy taxes to the relevant tax authority, including, but not limited to, the Supplier’s or Guest’s name, listing addresses, transaction dates and amounts, tax identification number(s), the amount of taxes received (or due) by Suppliers from Guests, and contact information.
We may also share aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) and other de-identified information for industry and market analysis, regulatory compliance, demographic profiling, marketing and advertising, and other business purposes.
We may review, scan, or analyze your communications on the Alargo Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other websites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications.
These activities are carried out based on Alargo’s legitimate interest in ensuring compliance with applicable laws, preventing fraud, promoting safety, and improving and ensuring the adequate performance of our services.
You may link your Alargo account with your account at a third party social networking service. When you create this link:
We only collect your information from linked third party accounts to the extent necessary to ensure the adequate performance of our contract with you, or to ensure that we comply with applicable laws, or with your consent.
The Alargo Platform may contain links to third party websites or services, such as third-party integrations, co-branded services, or third party-branded services (“Third Party Partners”). Alargo doesn’t own or control these Third-Party Partners and when you interact with them, you may be providing information directly to the Third Party Partner. These Third-Party Partners will have their own rules about the collection, use, and disclosure of information. We encourage you to review the privacy policies of the other websites you visit.
You may access, update, and correct most of your basic personal information by logging into your Alargo account and reviewing your settings and profile. Where permitted by applicable law, you may request written copies of your personal information held by us. In some cases and where permitted by law, we may charge a fee which will be disclosed to you before we comply with your request. You are responsible for keeping your personal information up-to-date.
We generally retain your information for as long as is needed to provide the Alargo Platform to you, or for as long as your account is active. If you no longer want us to use your information to provide the Alargo Platform to you, you may cancel your account or request us to erase your personal information. To cancel your Alargo account, contact us. If you cancel your account or request erasure of your personal information, note that:
In some jurisdictions, applicable law may entitle you to withdraw consent you previously gave to Alargo to process your information and to end your use of the Alargo Platform by cancelling your account as described in this section. Additionally, you may have the right to limit the ways in which we use your personal information.
In some jurisdictions, applicable law may entitle you to request a copy of your personal information that you have provided to us and/or to request us to move such personal information to another service provider. In such cases, and in line with our legal obligations, we will provide you or the service provider with information in a structured and commonly used format.
In certain extraordinary circumstances (e.g. where you think that Alargo is not holding accurate data about you) and in line with applicable law, you may request Alargo to temporarily restrict our use of your personal information for a limited period of time until the extraordinary circumstance that justified the restriction ends.
In some jurisdictions, applicable law may entitle you to require Alargo not to process your personal information for certain specific purposes, such as profiling or marketing purposes.
If you would like to learn more about, or exercise any of, the rights described in this Section 6, contact us at firstname.lastname@example.org. We may ask you to verify your identity before taking further action on your request. You have the right to lodge complaints about the data processing activities carried out by Alargo before competent data protection authorities.
When you use the Alargo Platform, you authorize us to transfer, store, and process your information in such countries. Laws in these countries may differ from the laws applicable to the place where you live. By using the Alargo Platform, you consent to transferring your data to these countries.
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.
A cookie is a small data file that is transferred to your device (e.g. your phone or your computer). For example, a cookie could allow us to recognize your browser, while another could store your preferences. There are two types of cookies used on the Alargo Platform: (1) “session cookies” and (2) “persistent cookies.” Session cookies normally expire when you close your browser, while persistent cookies remain on your device after you close your browser, and can be used again the next time you access the Alargo Platform.
We use these technologies for a number of purposes, such as:
We may also allow certain business partners to place these technologies on the Alargo Platform. These partners use these technologies to (1) help us analyze how you use the Alargo Platform, such as by noting the third party services from which you arrived, (2) market and advertise Alargo services to you on the Alargo Platform and third party websites, (3) help us detect or prevent fraud or conduct risk assessments, or (4) collect information about your activities on the Alargo Platform, other sites, and/or the ads you have clicked on. For example, to help us better understand how people use the Alargo Platform, we work with a number of analytics partners, including Google Analytics. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser by clicking here.
Third parties may also use such tracking technologies to serve ads that they believe are most likely to be of interest to you and measure the effectiveness of their ads both on the Alargo Platform and on other websites and online services. Targeting and advertising cookies we use may include Google, Facebook, Microsoft, HotJar and other advertising networks and services we use from time to time. For more information about targeting and advertising cookies and how you can opt out, you can visit the Network Advertising Initiative’s opt-out page, the Digital Advertising Alliance’s opt-out page, or http://youronlinechoices.eu. To opt out of Google Analytics for display advertising or customize Google display network ads, you can visit the Google Ads Settings page. To the extent advertising technology is integrated into the Alargo Platform and you opt-out of tailored advertising, you may still receive advertising content. In that case, the advertising content will just not be tailored to your interests. Also, we do not control any of these opt-out links and are not responsible for the availability or accuracy of these mechanisms.
The Alargo Platform may use social plugins provided and operated by third parties, such as Facebook’s Like Button. As a result of this, you may send to the third party the information that you are viewing on a certain part of the Alargo Platform. If you are not logged into your account with the third party, then the third party may not know your identity. If you are logged in to your account with the third party, then the third party may be able to link information or actions about your interactions with the Alargo Platform to your account with them. Please refer to the third party’s privacy policies to learn more about its data practices.
Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser’s toolbar.
Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser will not remove flash cookies. To learn more about how to manage flash cookies, you can visit the Adobe website and make changes at the Global Privacy Settings Panel.
Your mobile device may allow you to control cookies through its settings function. Refer to your device manufacturer’s instructions for more information.
If you choose to decline cookies, some parts of the Alargo Platform may not work as intended or may not work at all.